Applewood Kitchens

Popped in here to ask for some guidance on worktops. A lady called Janaya was extremely helpful and went above and beyond to assist us. We already have a kitchen so only need a worktop but would certainly feel extremely confident ordering from this company. Really impressed with the experience we had. Thanks again!

We chose Applewood to install our new kitchen as a relative recommended them, having had them install a quality kitchen ten years ago. We visited a few other kitchen showrooms, but the quality of the Applewood kitchen impressed us the most. Sitting down with an experienced kitchen designer to plan a new kitchen is the best way to go, as they know what is and isn't possible within the confines of the space available. As well as coming up with a great design for the kitchen, Applewood's designer Zoran was able to advise us on some building work that transformed the appearance of the room. Our kitchen transformation required building work, plumbing, electrics, replacement UPVC door and windows, kitchen installation, worktops and decorating. All the trades are used to working with each other, which ensured that the work progressed smoothly, and was in fact, finished ahead of schedule. We are absolutely delighted with our new Applewood kitchen, not only is it practical it looks fantastic too.

Scott and the team at Applewood Kitchens have been absolutely amazing from start to finish. I am known to be 'fussy' but it is because I know exactly what I want. something that Applewood knew too because they have delivered exactly what they promised, which is an absolutely breathtakingly beautiful kitchen. I cannot stop looking at it. You have made a lady very happy and I would not hesitate to recommed you. Thank you all.

From start to completion the service has been fantastic. The design process was well executed. Nothing was to much trouble and the communications were excellent throughout the whole process. I would highly recommend Applewood Kitchens to anyone thinking about a new kitchen.

Lovely showroom with numerous displays. Charming service and advice. Very good quality of assorted options to cteate the most suitable kitchen for our home. Highly recommended.

Am I the one who slipped through the net? I don't know. The level of service they deliver falls a long way short of their promises and the letters of recommendation they so proudly display. I hate writing reviews like this but having given this company every opportunity to help me I'm still left with a sour taste. Initial signs were first-rate and their designer Ian could not have been more helpful.

After this however they under-quoted on plastering and rather than raise this at the time left a sub-standard finish I was left to address myself. They replaced a damaged door with another damaged door (ultimately taking several weeks to replace a 2nd time). They left a large gap between one worktop and the wall (only repaired at my request). They removed fittings for my outside tap, left the plumbing dangling, and told me I'll have to sort it myself. Are these colossal issues? No, they're not.

The deeper issue is that they continually push and sell an attitude to their workmanship and customer service that they don't deliver. We were assured regular checks during installation by senior staff members that did not happen. The Applewood idea is not the Applewood reality. Throughout the sales process we were repeatedly ensured a level of service and attention to detail surpassing their competition.

Multiple staff members shared anecdotes with us of their going above and beyond, without customer intervention. It was for these reasons we paid their price without quibble and turned away quotes received elsewhere. We will ultimately be happy with our new kitchen (through addressing shortcomings ourselves) but my experience suggests that Applewood don't offer a particular advantage over other installers.

If using this company tread carefully and ensure that everything offered is in writing. Edited to add - it's strange how after receiving a couple of less-than-stellar reviews recently a number of brand new reviews appear in very quick succession whose only contributions each are to BOTH of Applewood's branches. Amazing how so many people who've never written a Google review before feel the needs not only to do so with remarkably convenient timing but also buy TWO kitchens from different branches of the same company. Uncanny!

Hi Scott Just a note to thank you and your team for such a professional job on the design and fitting of our new kitchen. Having been to see a number of other suppliers, we felt that your design captured our requirements perfectly, with both the ergonomics and the "look and feel" exactly what we were looking for. The implementation went according to schedule and we were kept up to date all the way through the process by both the fitter, surveyor and the Applewood office staff. We would have no hesitation in recommending your service to anyone looking for a new kitchen. Many thanks Kind regards Andy and Petya

Level of service fell below expectations - Fitters were excellent, however the plan they worked to was mis-aligned (evident by the Hob, fitted outside of manufacturers recommendations). Applewood refused to correct this without charge to us, stating "I should have noticed when the kitchen was being fitted", but I paid them to be the experts, and that's what their own contract said.

My saving grace was I paid the deposit on my credit card - and initiated a charge back, (my credit card company processed this in one day based on my evidence) - only then did they agree to fix it at their cost. No compensation for the 2+ months of stress, delays to the decor and flooring we incurred as a result, not even a post fix visit to check everything was OK.

Basically a very poor customer service experience - when you pay for a premium experience you expect better - and on that basis I cannot recommend your service. Another tip for you Applewood - If I brought a new car. the dealer would spend time showing me the controls - this kitchen was the price of a decent new car. it would have been nice to have a little time explaining the details of some of the white goods you fitted.

Our kitchen has been installed nearly a month now and we are still impressed with the design and quality. Even our friends and family compliment our kitchen everytime they call round. I have already recommended Applewood Kitchens to all my friends. Thanks again to all the team x

I wanted to write you a quick note to say thank you for the way that you managed, designed and installed our new kitchen. From the moment you first visited us to suggest the designs on how to transform our kitchen and dining area, you and your team delivered a fantastic service to a very high standard. I will highly recommend you to any of my friends and colleagues as a company to do business with.

You delivered what you promised and finished on time! You have transformed our kitchen and we are thoroughly enjoying it!. Everyone who has seen it absolutely loves the design and style of it too.

After several months of speaking with various kitchen companies we were eventually recommended Applewood Kitchens by a colleague and they were simply brilliant from start to finish. I had in mind the exact kitchen I wanted and they were able to translate that into a visual design then into the reality. We are over the moon with our new kitchen and cannot thank Scott and the team enough for all their hardwork, help and support through the design and build. I would 100% recommend this company.