Abitalia South Coast are unique in that they offer an interior design service with an extensive product library. This approach allows Abitalia's designers to offer a complete scheme: from porcelain tiles to architectural lighting. The knowledge and experience comes from nearly 10 years of high profile luxury residential design. Specialising in contemporary Italian kitchens, our design studio in Poole gives an insight into the quality of the product as well as design.
Served areas
- Dorset, Hampshire, Somerset and Devon
Services
From an inspiring design studio in Cheltenham comes creativity, innovation and passion. Instead of salespeople, clients are able to talk to designers, benefitting from their varied backgrounds in furniture, interior design and architecture. Five years later, a satellite office in Poole, Dorset was formed working directly with private clients and architects, completing a number of defining projects.
Reviews (5)
Alex Mitchell
Feb 25, 2019
David Gabbie
Feb 24, 2019
Maria West
Nov 14, 2018
Reading amazing reviews at this web-site, makes me think: what happened to such good company? We contacted Chris in October 2017 for bedroom furniture. He really knows the product he sells as helped us while choosing model, advising sizes and colours etc. We've been very specific that want to get furniture before Christmas so we place the order before deadline we've been given. Troubles has started straight away as we never got reply on our questions by mails and could never get hold of him by phone.
On the week of installation, we finally got him over the phone and was told that there's delay from manufacturer and we will get furniture 3 weeks later. Really? Could we have mail / text / call about that? After that, we've got new dates later (further push back) and overall, delivery was delayed for a month. During installation we've been told that he is working with this team for 10 years already but when we got back to the house, we've noticed quite a few visible scratches on the walls.
But the major was: they have made holes in the coving as wardrobe did not fit! (Note, it was made to measure wardrobe!) Nobody contacted us during installation, they just made it their way (Would you do the same in your freshly refurbished house, guys?) No need to say that we could not get hold of Chris for quite a few days and finally when we got him over the phone - he promised to come back to us the same day and potentially send guys over the weekend to try to fix this issue.
Of course, it did not happen. Abitalia Poole sells premium furniture (means expensive) and such service for this product is just unacceptable. No communication. Poor installation. No customer relation skills at all. Communication is a key in such business. DO NOT OVERPROMISE as you fail to deliver what you say every time. It leads to more frustration.
Please be accessible to your customers at least by mail or hire a secretary. Rather than get more and more orders and fail them, make sure that you deliver less but on time in full. Unhappy customers will spread their feedback to more people than satisfied ones. I wish all the best to Chris and his team and good luck and patience to new customers. ______________________________________________________________________ UPD: Dear Chris, amazingly how quickly you responded on review.
Wish you reply on our calls and messages that quick before. You contacted us next day after review was published and offered some options. Great! We agreed on the next steps. But since then we chased you 3 (!) times. No reply again. My review is about bad customer service and poor communication we had from the beginning and is NOT about your knowledge or a lacquer quality (I even did not mention it as it is very subjective).
But as you have raised this point, we shared with you our concerns on the quality during second installation (1-1,5 months after we started to use the furniture NOT after 6 month as you are saying). I have no doubt that you guys know your stuff but see no improvement in communication and service.
On the week of installation, we finally got him over the phone and was told that there's delay from manufacturer and we will get furniture 3 weeks later. Really? Could we have mail / text / call about that? After that, we've got new dates later (further push back) and overall, delivery was delayed for a month. During installation we've been told that he is working with this team for 10 years already but when we got back to the house, we've noticed quite a few visible scratches on the walls.
But the major was: they have made holes in the coving as wardrobe did not fit! (Note, it was made to measure wardrobe!) Nobody contacted us during installation, they just made it their way (Would you do the same in your freshly refurbished house, guys?) No need to say that we could not get hold of Chris for quite a few days and finally when we got him over the phone - he promised to come back to us the same day and potentially send guys over the weekend to try to fix this issue.
Of course, it did not happen. Abitalia Poole sells premium furniture (means expensive) and such service for this product is just unacceptable. No communication. Poor installation. No customer relation skills at all. Communication is a key in such business. DO NOT OVERPROMISE as you fail to deliver what you say every time. It leads to more frustration.
Please be accessible to your customers at least by mail or hire a secretary. Rather than get more and more orders and fail them, make sure that you deliver less but on time in full. Unhappy customers will spread their feedback to more people than satisfied ones. I wish all the best to Chris and his team and good luck and patience to new customers. ______________________________________________________________________ UPD: Dear Chris, amazingly how quickly you responded on review.
Wish you reply on our calls and messages that quick before. You contacted us next day after review was published and offered some options. Great! We agreed on the next steps. But since then we chased you 3 (!) times. No reply again. My review is about bad customer service and poor communication we had from the beginning and is NOT about your knowledge or a lacquer quality (I even did not mention it as it is very subjective).
But as you have raised this point, we shared with you our concerns on the quality during second installation (1-1,5 months after we started to use the furniture NOT after 6 month as you are saying). I have no doubt that you guys know your stuff but see no improvement in communication and service.
Amy Wright
Apr 10, 2015
Loved the online range, some of my favourites (Foscarini etc) so popped in when I was at John Lewis (though I noticed that sign on the door said by appointment only) Chris was in and grasped my style instantly. I'd definitely recommend booking in for a consultation if you have a project planned.or even for a little splurge!
David Wilcox
Feb 22, 2015